Thank you for shopping at Silk Soft, a brand of Nanliu Manufacturing Private. Limited. We strive to ensure that our products meet the highest quality standards and your satisfaction is important to us.
However, if you are not completely satisfied with your purchase, we are here to help.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team at (wecare@nanliugroup.com /1800-3091-176). We will provide you with a return address and further instructions on how to proceed.
Please note that the customer will be responsible for the cost of returning the item unless the return is due to a defect or an error on our part.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund.
If your return is approved, we will initiate a refund to your Bank Account. You will receive the credit within a certain amount of days, depending on your bank issuer's policies.
If you received a defective or damaged item, we will exchange it for a new one. Please contact our customer service team at {wecare@nanliugroup.com /1800-3091-176} and provide a description of the issue and photos if possible. We will provide you with further instructions on how to proceed.
If you have any questions about our Returns and Refunds policy, please contact us at {wecare@nanliugroup.com /1800-3091-176}.